Shipping, Refund & Return Policy

Shipping, Returns & Refund Policy

Last Updated: August 2026

At Flame Supplements, we are committed to providing a reliable and straightforward shopping experience. Please review our shipping, return, and refund policies before placing your order.

Shipping Policy

Orders are typically processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or holidays will generally begin processing on the next business day.

Shipping times displayed at checkout are estimates and begin after your order has been processed and transferred to the shipping carrier. Delivery times may vary depending on your location, shipping method, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information when available.

Flame Supplements is not responsible for delays caused by the shipping carrier. Customers are responsible for providing a complete and accurate shipping address when placing an order.

Incorrect Shipping Addresses

Please verify your shipping information carefully before submitting your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the package shipped again.

We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

Lost, Stolen, or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier.

Flame Supplements is not responsible for packages that are lost or stolen after confirmed delivery by the carrier, except where otherwise required by applicable law.

If your package appears to have been lost while in transit, please contact us at  albertobflame@gmail.com so we can review the shipment and assist with a carrier claim when appropriate.

Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and shipping package.

After reviewing your claim, we may provide a replacement, store credit, or refund, as appropriate.

Returns

Because dietary supplements are consumable products, we generally cannot accept returns of products that have been opened, used, or had their safety seal removed or damaged.

Unopened and unused products may be eligible for return within 30 days of delivery, provided that:

• The product is unopened, unused, and in its original condition and packaging.
• The safety seal remains intact.
• Proof of purchase is provided.
• The return is approved by our customer service team before being shipped back.

Please contact albertobflame@gmail.com before returning any product. Unauthorized returns may not be accepted.

Return Shipping

Unless the return is the result of an error by Flame Supplements or the product arrived damaged or defective, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item. Flame Supplements is not responsible for return packages lost in transit.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

Shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless the refund results from an error on our part or applicable law requires otherwise.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at albertobflame@gmail.com.

We will make reasonable efforts to accommodate your request; however, orders that have already entered fulfillment or have shipped cannot be guaranteed to be canceled.

Final Sale Items

Products marked Final Sale, clearance items, promotional items designated as non-returnable, and gift cards are not eligible for return or refund unless they arrive damaged, defective, or incorrect, or unless otherwise required by law.

Contact Us

If you have questions regarding shipping, returns, refunds, or an existing order, please contact:

Flame Supplements
Email: albertobflame@gmail.com / Phone: +1 (617) 712-8768
Website: flamesupplements.com
Business Address: 205 Fairmount St, Dorchester, MA 02124

We recommend contacting us before returning any product so our team can provide the appropriate instructions.